Privacy Policy
Manam Networks ("we," "us," or "our") provides LLM-powered interactive voice response (IVR), call routing, and related communication technology for businesses. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, or use voice and messaging services operated by Manam Networks.
1. Business information
Legal business name: Manam Networks
Business address: 8643 Anacua Rd, Frisco, TX 75035, United States
Website: www.manamnetworks.com
Email: hello@manamnetworks.com
2. Information we collect
- Website: browser type, pages viewed, and standard server log data.
- Contact forms and email: name, email, phone number, company, and message content.
- Voice calls: call audio, transcripts, caller ID, and call metadata needed to operate IVR and voice AI services.
- SMS/text messages: mobile phone number, message content, delivery status, and opt-in/opt-out records.
3. How we use information
- Operate IVR, voice AI, call routing, and messaging services
- Respond to inquiries and provide customer support
- Send service-related notifications you request or opt into
- Maintain security, prevent abuse, and comply with applicable law
4. SMS and text messaging disclosures
If you opt in to receive text messages from Manam Networks or a service we operate on behalf of a client:
- We will not sell or share your mobile phone number with third parties for their own marketing purposes.
- Message frequency varies by service. For typical service notifications, you may receive up to 10 messages per month unless you are actively engaged in a conversation.
- Message and data rates may apply.
- Reply STOP to opt out at any time. Reply HELP for assistance.
- Consent to receive SMS is not required as a condition of purchase.
5. How we share information
We may share information with:
- Telephony, cloud, and infrastructure providers that process data on our behalf under confidentiality obligations
- Business clients when you contact that client's dedicated phone line or messaging program
- Law enforcement or regulators when required by law
We do not sell personal information.
6. Voice calls and AI
Calls may be processed using automated speech recognition and large language models. Some programs may include call recording where permitted; callers are notified when recording applies.
7. Data retention and security
We retain data only as long as needed to provide services and meet legal obligations. We use reasonable administrative and technical safeguards; no system is completely secure.
8. Your rights and choices
You may opt out of SMS by replying STOP. To request access, correction, or deletion of personal information, contact hello@manamnetworks.com.
9. Children
Our services are business-to-business and not directed to children under 13.
10. Changes to this policy
We may update this Privacy Policy. The effective date above reflects the current version.
11. Contact
Manam Networks
8643 Anacua Rd
Frisco, TX 75035
United States
hello@manamnetworks.com